How does Problem Management differ from Incident Management?

The distinction between Problem Management and Incident Management lies primarily in their objectives and approaches to handling issues within IT services. Problem Management is dedicated to identifying, understanding, and addressing the underlying causes of incidents. This involves conducting root cause analyses to prevent future incidents from occurring. By focusing on these root causes, Problem Management aims to eliminate recurring incidents and improve the overall stability and reliability of IT services.

In contrast, the goal of Incident Management is to prioritize restoring service operations as quickly as possible when an incident occurs. While it deals with immediate disruptions and ensures that services are back online promptly, it does not aim to delve into the deeper issues that may have caused these incidents.

The other options touch upon aspects that are more aligned with Incident Management or don't capture the essence of Problem Management accurately. This focus on technical and operational improvements rooted in the analysis of incidents exemplifies the primary function of Problem Management, making the correct answer clear.