What does Configuration Management aim to maintain?

Configuration Management aims to maintain accurate information about systems. This practice involves identifying, organizing, and controlling the components and their configurations within a system. By doing so, it ensures that the information regarding the system’s hardware, software, and their interdependencies is both current and comprehensive. Maintaining this accuracy is critical for effective system management, enabling robust decision-making, consistent operation, and facilitating problem resolution.

Through Configuration Management, organizations can track changes over time, understand the impact of these changes, and ensure that the systems remain aligned with business objectives. This meticulous management of system information helps organizations avoid configuration drift, ensures compliance with regulations, and supports efficient service delivery. Maintaining accurate information about systems ultimately supports the integrity and reliability of IT services, aligning technology resources with organizational needs.