What is the focus of service strategy in IT service management?

The focus of service strategy in IT service management centers on aligning IT services with the overarching business strategy. This alignment ensures that IT services not only support but also enhance the organization's goals and objectives. By understanding the business needs, the service strategy can prioritize services that deliver maximum value, ultimately driving business success. This involves assessing current services, evaluating potential service offerings, and ensuring resources are efficiently allocated to meet business demands.

In contrast, the other options underscore important aspects of IT services but do not encapsulate the primary directive of service strategy. Implementing new technologies, while significant, is a tactic that serves broader strategic aims rather than being the core focus of service strategy itself. Managing service support teams pertains to operational aspects of service delivery rather than strategic alignment. Improving software quality, while essential for effective IT services, does not directly address the strategic connection between IT services and business goals. Thus, focusing on aligning IT services with business strategy is crucial for achieving long-term success in IT service management.