What is the purpose of ITIL in IT service management?

The purpose of ITIL (Information Technology Infrastructure Library) in IT service management is to provide a framework for improving services and customer satisfaction. ITIL focuses on aligning IT services with the needs of the business, ensuring that IT can deliver value by enhancing the quality of service management and supporting the ongoing efficiency and effectiveness of IT operations.

By adopting ITIL best practices, organizations can streamline processes, develop better service strategies, and enhance user experiences, leading to increased customer satisfaction. The framework encompasses various aspects of service management, including service design, transition, operation, and continual service improvement, which collectively aim to optimize service delivery and align IT services with the strategic goals of the organization.

While the other options may touch on elements relevant to IT or employee development, they do not capture the comprehensive objective of ITIL in enhancing IT service management and customer experiences.