Which of the following describes the three key roles in IT service management?

The designation of service provider, service customer, and service user accurately encapsulates the three key roles in IT service management. The service provider is responsible for delivering IT services and managing the resources and processes necessary for their delivery. This role ensures that the services meet the agreed-upon standards and objectives.

The service customer represents the entity that consumes the services provided. Their needs and requirements drive the service management processes, guiding what services need to be developed and delivered to ensure satisfaction and value.

Lastly, the service user is the individual who directly engages with the services. They may utilize the end-products but are often the ones whose feedback is crucial in evaluating the effectiveness of the services delivered. These roles collectively highlight the interconnectedness within IT service management, focusing on the relationship between those who provide, utilize, and benefit from the services. Understanding these roles helps in effectively managing service delivery and ensuring that all perspectives are considered in service management practices.